Contact Centre Helper – Help and Advice for Contact Centres and Customer Service

Customer Service Strategy

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15th October 2025

What’s Really Compromising Empathy in Customer Service?

Explore common mistakes that the experts believe are blocking empathy in your team and what contact centre leaders can do to help agents connect with customers.

Call Centre Management

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How to Thrive Through Seasonal Peaks

Call Centre Management

Sick person with a tissue looking at thermometer

Stop Driving Up Your Sickness Levels!

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